Privacy Policy

1. Introduction

VitaCore Biotech (“VitaCore,” “we,” “us,” or “our”) operates vitacoreclub.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Site, create an account, place an order, submit inquiries, or otherwise interact with us.

By using the Site, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.

2. Information We Collect

Personal Information You Provide

When you create an account, place an order, submit a contact form, or communicate with us, we may collect personal information, including:

• Name, email address, phone number, billing address, and shipping address;
• Account login details and account preferences;
• Order history, products purchased, transaction details, payment status, shipping details, and customer support communications;
• Research-use-only acknowledgments, age confirmations, and checkout confirmations required to access or purchase from the Site;
• Any information you voluntarily provide through forms, emails, or customer support messages.

Payment processing is handled by our third-party payment processor. VitaCore Biotechdoes not store full credit card numbers or full payment card details on its own systems.

Automatically Collected Information

When you visit the Site, we may automatically collect certain technical and usage information, including:

• IP address, browser type, device type, operating system, and referring URLs;
• Pages viewed, links clicked, session activity, date and time of access, and general website usage data;
• Approximate location derived from IP address or browser/device information;
• Cookie identifiers and similar tracking technologies used for site functionality, analytics, security, and preference management.

Sensitive Information

Please do not submit medical, health, biometric, government identification, precise geolocation, financial account login, or other sensitive information unless specifically required for a lawful business purpose. VitaCore Biotech does not request medical history or health-related information for product purchases.

3. How We Use Your Information

We may use the information we collect to:

• Process, confirm, fulfill, and ship orders;
• Create, maintain, and manage customer accounts;
• Send order confirmations, payment notices, shipping updates, account notices, and customer service messages;
• Respond to inquiries and provide customer support;
• Verify age-gate and research-use-only acknowledgments;
• Improve the Site, products, services, customer experience, security, and website functionality;
• Detect, investigate, and prevent fraud, unauthorized activity, violations of our terms, or security incidents;
• Send marketing communications where permitted by law and with consent where required;
• Comply with legal, regulatory, tax, accounting, and business obligations.

4. Information Sharing

We do not sell your personal information. We may share information only as reasonably necessary for business operations, legal compliance, or as described below:

• Service providers: Payment processors, shipping carriers, fulfillment partners, website hosting providers, analytics providers, email service providers, fraud-prevention vendors, and customer support tools that assist in operating the Site and fulfilling orders.
• Legal compliance: Government authorities, regulators, law enforcement, courts, or other parties when required by law, subpoena, legal process, or to protect rights, property, safety, or compliance obligations.
• Business transfers: A buyer, successor, or other third party in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
• Consent or direction: Other parties when you authorize or direct us to share information.

If analytics or advertising cookies are used on the Site, certain identifiers may be processed by third-party tools. Where required by law, we will provide a method to manage cookie preferences or opt out of applicable data sharing.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to maintain your session, remember preferences, operate the shopping cart, improve site performance, analyze site traffic, support security, and understand how visitors interact with the Site.

You can control cookies through your browser settings. Disabling cookies may limit certain Site features, including account access, cart functionality, checkout, and preference settings.

6. Marketing Communications

If you opt in to receive marketing communications, we may send promotional emails, product updates, or other marketing messages. You may unsubscribe at any time by using the unsubscribe link in an email or by contacting us. Transactional messages, such as order confirmations, shipping notices, account updates, and legal notices, may still be sent even if you opt out of marketing messages.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information, including SSL encryption, secure payment processing, access controls, and vendor-management practices. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain your account, fulfill orders, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, enforce agreements, prevent fraud, and maintain business records. Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Your Privacy Rights

Depending on where you live, you may have rights under applicable privacy laws, including the right to request access to personal information, correction of inaccurate information, deletion of personal information, portability of certain information, restriction or objection to certain processing, and opt out of certain uses of personal information.

To make a privacy request, contact us using the information listed in the “Contact Us” section below. We may need to verify your identity before completing a request. We will not discriminate against you for exercising applicable privacy rights.

10. California Privacy Notice

This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to VitaCore Biotech. In the past 12 months, we may have collected the following categories of personal information:

We do not knowingly sell personal information. If we use cookies or third-party advertising/analytics technologies that are considered “sharing” under California law, we will provide applicable opt-out choices where required.

California residents may have the right to know, access, correct, delete, and receive information about certain personal information, and the right to opt out of sale or sharing where applicable. To submit a request, contact us using the information below.

11. Third-Party Links

The Site may contain links to third-party websites, applications, payment processors, shipping providers, or other external services. We are not responsible for the privacy practices, content, or security of those third-party websites or services. Please review their privacy policies before providing information to them.

12. Children’s Privacy and Age Restrictions

The Site is intended only for individuals who meet the required age and eligibility criteria stated on the Site. Our services are not directed to individuals under 21 years of age, and we do not knowingly collect personal information from minors. If you believe a minor has provided personal information to us, please contact us so we can take appropriate action.

13. International Visitors

VitaCore Biotech is operated from the United States. If you access the Site from outside the United States, you understand that your information may be collected, processed, and stored in the United States or other locations where our service providers operate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site after changes are posted means you acknowledge the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us at:

VitaCore Biotech · hello@vitacoreclub.com · vitacoreclub.com/contact